Internet Use Policy
The Bangor Public Library strives to provide its patrons with quality collections, resources and services. As part of this effort, the Library offers its users access to information available on the Internet and through other publicly accessible information systems. It is the policy of the Bangor Public Library to afford patrons the same free and unrestricted access to the Internet as it does to print material. The Library does not select the content of materials found on the Internet. Patrons have the responsibility of evaluating the validity and the appropriateness of all online sources. All Library computers are equipped with a content filter designed to follow the mandate of the federal Children's Internet Protection Act (CIPA). Any adult (i.e. a person 18 or older) may turn off the filter while using one of the Library's public-access computers. The intervention of a staff member is not necessary for a user to turn off the filter. The filter is restored by default when the user logs off. For instructions on how to disable the filter, click here.
The Library reserves the right to and does monitor the use of its computers. As set forth below, the illegal or inappropriate use of Library computers, is not permitted.
All computers in the Youth Services Department are for the exclusive use of those 17 and younger and those assisting them. Youth Services Department computers with Internet access are filtered in compliance with CIPA, and users cannot turn off the filters on these computers. The Library cannot assure that these filters will block every item that may be a concern to every parent and the Library and its staff cannot be responsible for material selected or accessed by children. Parents may obtain a "No Internet Access" Library card that will allow their child to use only those Library computers having no Internet access.
Throughout the year the Library provides free programs for both adults and children on using the Internet safely, about appropriate online behavior including interacting with other individuals on social networking websites and in chat rooms, and about cyberbullying awareness and response.
The proper legal authorities will be notified if a user is using Library computers or Library communication networks illegally. Illegal activity includes, but is not limited to, sending or receiving, printing or displaying child pornography; harassment of others (here or at any other location), unauthorized access to accounts of others; libel or slander of others; identity theft, solicitation of minors; hacking; spamming; and violation of computer security or software license agreements.
The Library reserves the right to terminate the session, evict the patron, and/or suspend or terminate the Library privileges of anyone who engages in illegal use or in inappropriate use including but not limited to a use that disrupts Library service, violates Library policies or procedures, jeopardizes the security of access of the computer network or other networks on the Internet; discloses or shares the user's password with others; impersonates another user; uses one's own software programs on the Library's computers; alters the Library's computer settings; or damages or modifies computer equipment or software.
The Library is not responsible for damage to users' disks or computers or for any loss of data, damage or liability that may occur from use of the Library's computers or wi-fi network.
Because computers are located in public areas, the privacy of viewing screens cannot be assured; furthermore, because these are public access computers, the confidentiality of files and printouts also cannot be assured.
The Policy on Internet Access, like all Library policies will be reviewed periodically and revised as necessary. Comments are invited from the public on any policy or practice at the Bangor Public Library.
Internet Use Policy Updated 2/2/16
The Bangor Public Library believes in respecting the privacy of our donors. Our policy for those donating on-line is to use information you provide for internal purposes only. We maintain appropriate security measures that are designed to keep this information private. Users can visit Bangor Public Library sites without revealing any personal information. If one chooses to give personal information via the Internet for the purposes of correspondence, requesting library materials, or subscribing to a library publication, we will use that information only for Library purposes. If members or donors tell us that they do not wish to have personal information used for further contact, we will respect those wishes. We do track the domains from which people visit us should we wish to analyze this data for trends, insights and statistics. Information may be maintained on an “opt-in” basis for communications and for library services and publications. The Bangor Public Library takes precautions to keep user information secure. The Library does not disclose donor-specific information to third parties or for commercial purposes. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures. The Bangor Public Library uses SSL encryption for all financial transactions to protect personal information.
The Bangor Public Library does not rent, exchange or sell donors' or potential donors' names and addresses or library users names and addresses to outside businesses or organizations.
Refund and Return Policies and Delivery Method Policies are not relevant for on-line donations, since nothing is exchanged for gifts and donations to the Library.
Exam Proctoring Policy
The Bangor Public Library Reference Department will proctor any mailed, e-mailed, faxed, or computer based exams, subject to the availability of staff. A minimum of five days notice is required before any exam will be proctored. The library will not proctor exams that students bring in themselves. All exam taking requirements and forms must be received from the issuing institution before any tests are given.
Those who would like the library to proctor an exam should contact the Reference Department at 947-8336 ext. 126 or firstname.lastname@example.org. There is no proctoring fee. The library charges $.10 per page for printing.
It is the test-takers responsibility to coordinate the transfer of the exam from the testing institution to the library and to verify that the exam has been received by the library.
It is the test-takers responsibility to schedule the exam. Exams shall be taken during regular library hours.
The test-taker is required to come prepared with necessary supplies to take the exam. All personal items other than those necessary for the exam will be placed behind the Circulation Desk.
Proctors shall enforce any time restrictions placed on the exam and follow other reasonable rules set forth in the exam materials. Should the test-taker be caught cheating, the issuing institution will be notified.
The library cannot provide a locked or secure place for the exam.
The library cannot provide continuous supervision, but will check on the test-taker intermittently.
The Library will return the completed test as directed by the testing institution.
The library shall hold uncompleted exams for 30 days or until the testing institution’s deadline, whichever is first. The exam shall subsequently be destroyed.
The library shall not be responsible for any delayed exam, nor any completed exams once they leave the library’s possession.
The library shall not be responsible for tests that are interrupted by library emergencies, power failures and/or computer hardware and/or software failures.
Materials Selection Policy
Library materials shall include all items in any format including print, non-print and online or electronically transmitted resources used by or for patrons of the Bangor Public Library.
The Bangor Public Library recognizes its duty to provide a wide range of materials on all levels of difficulty in various formats, diversity of appeal and points of view. To this end, the Bangor Public Library affirms the Library Bill of Rights (http://www.ala.org/advocacy/intfreedom/librarybill) and the Freedom to Read (http://www.ala.org/offices/oif/statementspols/ftrstatement/freedomreadstatement).
It is the responsibility of the professionally trained personnel employed by the library to select library materials for inclusion in the collection.
CRITERIA FOR SELECTION
Materials for purchase are considered on the following basis: timeliness, demand in the subject area, quality of the writing/production, popular appeal, authoritativeness, reputation of the publisher/producer, reputation and significance of the author/artist, composer/producer, etc., and the format and price of the material.
Government Documents and gift materials shall be judged by the same standards and be accepted or rejected by those standards.
Multiple copies of outstanding and/or much in demand materials are purchased as needed. Worn or missing items are replaced periodically. Out-of-date material or material no longer useful is withdrawn from the collection.
PROCEDURES FOR SELECTION
In selecting materials for purchase, library staff will place principle above personal opinion, and reason above prejudice, to select materials of the highest quality in order to assure a comprehensive collection. Library staff will evaluate the existing collection, and using reputable, unbiased, professionally prepared selection tools, select library material to meet the demands and/or needs of the population the library serves.
PROCEDURES FOR COMPLAINTS ON LIBRARY MATERIAL
Despite the care given to the selection of materials, occasional objections may be raised by a library patron.
In the event, a complaint about material in the library collection is made, the following procedure will be followed:
1. The complaint will be heard by the Head of the Department responsible for selecting the material in question, i.e., the Children’s Department Head for children’s or young adult material; the Circulation Department Head for popular fiction; and the Reference Department Head for popular non-fiction, reference works, government documents, periodicals and other material in the general library. If the Head of the Department is not on duty at the time of the complaint, the complainant will be heard by the senior Reference staff member on duty. If the complainant is not satisfied with the response given, s/he may meet with the Department Head at the earliest time convenient to the complainant and the Department Head.
2. If the complainant is not satisfied with the response given at the department level, s/he may fill out a “Request for Review of Library Materials" form. This will be given to the Director of the Library. The Director will respond to this request within 4 weeks of receiving it.
3. If the complainant is not satisfied with the response from the Director, s/he may appeal, in writing, to the Board of Managers and the Trustees of the Bangor Public Library at its regularly scheduled meeting. The Board will have 3 months to respond. The decision of the Board of Managers and the Trustees of the Bangor Public Library is final.
4. No materials shall be removed from public use during the complaint process.
Meeting Room Policy
For any other questions about the Library's Meeting Rooms, please contact our Business Manager, Tina Hustus
Email: email@example.com Phone: 947-8336 x128. Fax: 945-6694.
As a way of supporting our mission and vision, the Library welcomes the use of its meeting rooms within the guidelines of this policy. Please note: First priority in the use of Library meeting rooms will always be given to Library sponsored and co-sponsored programs and to programs being held in cooperation or partnership with the Library.
Library meeting rooms may be reserved by a group of at least three Maine residents engaged in an educational, cultural, intellectual, or civic activity whose purpose is not illegal, subject to the following:
Public gatherings must observe Library rules. Activities in meeting rooms may not discriminate by race, color, national origin, sex, religion, age, disability, sexual orientation or other class protected by law. The Library reserves the right to attend any event and meeting held in its facilities (except lawful executive sessions of government bodies) to verify that no illegal activities are taking place on the Library’s premises and to ensure that Library policies are being followed.
Commercial businesses may use meeting space for cultural, informational and educational sessions for the public or for its own employees. Non-profits running an event for profit (i.e. university classes) shall pay the For-Profit rate. Non-Profit groups using meeting space for fundraising for groups other than the Library will pay For-Profit rates for the space.
An additional fee, to be determined by the Library, may be added if Library staff or other resources are required during an event or for staff-time needed outside of Library operating hours.
Meeting rooms may be requested for use on a monthly or less frequent basis up to 12 months in advance of the meeting date. Use of a meeting room on consecutive days is permitted for a one-time special meeting. At this time, the Library cannot accommodate groups wanting to hold meetings held weekly or every-other week. Tutoring room reservations will be cancelled if the reservation holder does not arrive within 15 minutes of the reservation time.
Refreshments may be served in Meeting Rooms. Alcohol (Beer/Wine/Champagne) is allowed as long as approved by the Director or Library Board in advance and is served by an approved caterer with the proper insurance and licenses.
Use of any tobacco product is prohibited on Library premises. Smoking is not permitted anywhere on library grounds.
Meeting Rooms must be left in a neat and orderly condition after use. A clean-up fee will be charged for rooms left in a disorderly condition. Nothing should be attached to walls without prior approval from the Library. Groups will be responsible for any and all damage, breakage, loss or destruction caused to the Library’s facility, A/V equipment and other property, and for any personal injury caused by the Group. The Group’s members, employees, agents, contractors, suppliers, or guests, shall reimburse the Library upon demand for any such damages. The Library reserves the right to require the Group to carry, maintain and provide proof of general liability insurance coverage with limits of no less than $1 million per occurrence, naming the Library as additional insured, prior to an event.
The Group will ensure that noise is kept to a minimum to avoid disturbing those using the Library or personnel working in adjacent areas.
Groups are responsible for their own publicity which should indicate that the event is not Library sponsored. Groups are prohibited from making statements in their advertising or meeting announcements that suggest Library sponsorship or endorsement if that is not the case.
An announcement or notice to publicize an activity may not be posted or distributed on Library premises without advance approval from the librarian in charge.
The Library reserves the right to cancel or change any meeting if circumstances at the Library so demand. If the Library must close due to emergency situations or inclement weather, all meetings scheduled during the closure will be cancelled. The Library will attempt to notify the group as soon as possible.
In the event of an act of God, terrorist attack, government regulation, natural disaster or civil disturbance which prevents the Library or the Group from holding a scheduled event, the agreement to hold an event may be terminated by the affected party by giving actual notice to the other party within five days of the force majeure event.
The person named in the Meeting Room Request Form will be held responsible for the orderly conduct of the group and for any loss or damage to Library property or equipment.
Accidents must be reported to the staff member in charge who will report the incident in accordance with Library procedure.
Study and Tutoring Rooms and Allen Business Center Rooms may be rented by individuals.
Minsky Lecture Hall, Story Room, Study Room and Business Center rooms are available only during the hours the Library is open.
The Crofutt Community Room and Board Room may be available (at Director’s discretion) when Library is closed.
The following equipment may be requested and used at no additional charge: LCD projector, microphone, podium, screen, Tandberg, easel, screen, DVD or VHS player and TV unit
Children’s groups for students up to age 16 must be supervised by at least two adults.
Exceptions to the Meeting Room Policies may be made by the Library Director or Board of Trustees.
All organizations or groups using the Library’s space shall indemnify, defend and hold harmless the Bangor Public Library and its officers, agents and employees from and against any and all claims, suits, actions of any kind, arising and resulting and accruing from any negligent act, omission or error of the organization or group resulting in or relating to personal injuries or property damage arising from the organization/group’s use of the Library meeting room.
How do I get a library card?
Library membership is FREE to all Maine residents. More than 30,000 Mainers are registered members of the Bangor Public Library!
To get a library card:
1) Visit the Circulation Desk on the 1st floor. Children and young adults (until high school) should visit the Youth Services Department on the 3rd floor
2) Bring some form of identification which includes your name and current mailing address.
3) Fill out an application card. That's it!
How do I check out books, movies or other items?
You must present your library card at the Checkout Counter to borrow materials. Books from the Children's Department may be checked out or returned at the adult circulation desk, and vice versa.
Library books, audio CD books and videos may be checked out for three weeks.
If other patrons are waiting for a book, that book generally checks out for two weeks.
Adult magazines (including the current issue) check out for one week, but may neither be renewed nor reserved. Children's magazines check out for three weeks and may be renewed.
Items can be renewed if no one is waiting for them, or they can be reserved if checked out to another patron (see below for details).
There is a ten item limit on videos per family per visit.
How do I renew my materials?
Our members are welcome to extend the due dates of items they have checked out. You may renew most items twice, so long as no one else has requested the item. Please have your library card at hand when attempting to renew.
There are three ways to renew materials:
In person: Visit our Circulation Counter.
By phone: Call the Library during regular hours at 947-8336.
How do I request or reserve an item?
You may request to borrow a book from our collection or have a book reserved for you without coming to the library in three ways:
By email: firstname.lastname@example.org
By telephone: 207-947-8336 (We can process two requests per call.)
Online through the URSUS catalog, which we share with the Maine State Library, the Maine Law & Legislative Library, and the University of Maine System.
Items not found in URSUS may be available through MaineCat, the statewide library catalog.
Please note there are some limitations on requesting books through URSUS:
When the book is available for you we will notify you by mail or email. Then you must come to the library to pick up your requested material within a week of receiving the notice.
Policy on Posting and Distribution of Non-Library Materials
Passed January 24, 2006
As Amended July 23, 2008
One role of the Bangor Public Library is that of community activities center. In performing this role, the Library provides bulletin boards and distributes print material on local events, courses, and programs, and serves as a general place for the dissemination of local information.
These are the policies regarding posting and distribution of non-library materials:
1. Pamphlets, brochures, flyers and forms may be left in designated areas of the Library for programs and events sponsored by government, nonprofit, educational, cultural and recreational organizations.
2. Content of posters, brochures, flyers, etc. must conform to all existing laws including those regarding libel, defamation of character, obscenity, and invasion of privacy.
3. Posting of materials does not imply Library endorsement of content, nor will the Library accept responsibility for the accuracy of the statements made in the materials.
4. Inquiries regarding events and activities described in the materials should be directed to the sponsors of the events, programs, etc.
5. Sponsors of programs or events are responsible for replenishing material. All out of date material will be removed either by the sponsor or by Library staff. No flyer, poster or brochure will be displayed longer than three months.
6. The Children’s Department bulletin board and pamphlet area are intended for events of special interest to children and/or adults working with them.
7. The appropriate department (Children’s or Reference) should authorize materials for posting or distribution. Material may be rejected because of space limitations. Decisions made by these Departments may be appealed to the Director.
THE FOLLOWING ITEMS MAY NOT BE POSTED ON BULLETIN BOARDS OR LEFT FOR DISTRIBUTION:
1. Materials that support or oppose any political candidate or ballot measure. However, election information, such as that provided by the Secretary of State or the League of Women Voters will be made available.
2. Materials that support or oppose a specific religious convention. However, information on concerts or special programs sponsored by religious organizations may be displayed.
3. Personal notices.
4. Material for commercial purposes.